Floor manager

Your Main Duties

• Leading service on the floor and supporting the team to provide warm, friendly and efficient service according to our standard operating procedures.
• Being visible on the floor and touching every table to check in on their experience.
• Getting to know members, remembering their names and building connections.
• Leading by example with consistency, clarity and fairness to drive a productive and happy team. Creating a sense of fun and community within the team.
• Coordinating tasks, delegating responsibilities and working with other departments to ensure efficient service.
• Possessing a strong understanding of our food and drink to monitor quality, make recommendations, pairings and accommodate specific requests.
• Monitoring Mystery Guest / Chilli Reports/ member and guest feedback and addressing areas for improvement.
• Supporting recruitment and onboarding new starters according to staffing levels/ head counts.
• Conducting coffee chats and performance reviews according to company guidelines, assessing performance levels and development opportunities.
• Supervising, coaching and training on the job.