Account Manager

Logz.io helps cloud-native businesses monitor and secure their environment. Our Open 360™ Platform turns observability from a high-cost, low-value burden to a high-value, cost-efficient enabler of better business outcomes by combining and extending familiar, powerful and relevant Open Source capabilities across Logs, Metrics and Traces – complemented by security monitoring in the form of cloud-based SIEM.

Now developers and engineers can employ an end-to-end, cloud-native observability stack built on scalable and easy-to-use Open Source using a single UI and unified agent – at a cost that anyone can afford. Our customers unlock proactive troubleshooting, faster product delivery and a fully supported SaaS observability platform, all while compounding efficiencies in time and cost.

We are looking for an individual to join our Growth Account Management team as an Account Manager with a passion for sales, a curiosity about technology and the ability to build meaningful business relationships across complex, distributed organizations.

Reporting to the Director, Growth Account Management.

This position works Monday-Friday.

We are in the office 3 days per week: Monday, Tuesday & Wednesday

• Serve as primary point of contact for a significant portfolio of paying customers in the SMB and Startup space
• Focus on strategic account growth by creating new upsell and cross-sell opportunities
• Develop and maintain strong relationships to ensure contract renewals
• Accurately forecast and maintain a quarterly revenue and renewals pipeline
• Regularly explore new customer requirements to consistently deliver value through the Logz.io platform
• Work closely with Customer Success Engineering and Product teams to ensure customer’s technical success in the platform 
• This role requires a candidate that is always prepared to take the initiative, advocate for the customer and own the entire sales cycle 
  

• 2+ years experience in SaaS sales or customer success management
• Proficiency in Salesforce and taking a process driven approach to sales
• Proven track record of overachievement in closing deals via phone, email, and web-meetings
• Comfortable working in a fast paced start-up environment
• Able to multitask and remain attentive to detail Knowledge of devops, cloud, and log analytics  – advantage
  

Logz.io’s Culture At Our Core: Companies with strong cultures & values are companies that win which is why at Logz.io we keep it simple with our Core Values & Beliefs:

- Obsess Over Customers

- Act With Courage

- Win As A Team

- Deliver Results

We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!

If this sounds like you, please join our team!