Customer Success Manager

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual, and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

For 30 years, the incredible minds at Cognyte around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends, and help make the world a safer place with leading investigative analytics software solutions.

We are defined by our dedication to doing good and this translates to business success, meaningful work friendships, a can-do attitude, and deep curiosity.

We are seeking for CSM with experience in supporting government/public sector solutions

In this position, you will:

• Success Plans: Develop and execute comprehensive success plans tailored to customer objectives, metrics, and timelines.
• Executive Reviews: Lead executive business reviews with key stakeholders, reviewing past performance and setting future goals.
• Workshops and Training: Conduct workshops to understand customer operations and recommend tailored solutions.
• Platform Expertise: Deeply understand and communicate the benefits of our product offerings to various public sector entities.
• Customer Relationship Management: Build and maintain strong relationships with executives and end-users, advocating for customer needs within our organization.
• Feedback Collection: Gather customer feedback through surveys and Voice of the Customer initiatives, sharing insights with product, R&D, marketing, and sales teams.
• Metrics and Trends: Monitor customer health using data-driven insights, identifying risks and opportunities for growth.
• Compliance and Security: Maintain necessary security clearances and stay informed about relevant regulations and compliance requirements.
  
  

• Experience: 5+ years in customer success or account management, with experience in supporting government/public sector solutions. ( National security, national intelligence, or law enforcement agencies)
• Technical Acumen: Proven experience with both SaaS and on-premises solutions, capable of explaining complex concepts to various stakeholders.
• Communication Skills: Exceptional verbal and written communication skills. Hebrew Native level - MUST – English –High/Professional level
• Problem-Solving Skills: Ability to solve complex problems and offer creative solutions.
• Ability to travel abroad (2-3 times per quarter)
  
  

• Strong background in managing high-profile government accounts
• Strategic thinker focused on long-term success
• Resilient and adaptable in a high-pressure environment
• Passionate about advocating for customer needs
• Keen interest in national security, national intelligence, and law enforcement missions