Technical Support Team Lead - 5127

Job Description: Technical Support Team Leader

For an international shipping company, we are seeking an experienced and skilled Technical Support Team Leader to join our IT team and lead the Help Desk team. In this role, you will lead a team of 8 support staff, with an emphasis on providing high-quality service and continuously improving the internal customer experience.

Responsibilities:

• Managing and leading the technical support team, including training and professional development of the team.
• Managing service requests, including prioritization and task allocation among team members.
• Maintenance and operation of workstations, printers, and internal and external communication systems.
• Operating various computing systems and information security applications.
• Responsibility for the operation and management of the server room.
• Managing procurement of end-user equipment and service agreements with suppliers.
• Leading projects in the field of infrastructure and Help Desk.
• Managing interfaces with UPS globally and improving service processes while meeting SLA targets.

Job Requirements:

• Managerial experience - mandatory.
• At least 3 years of experience in providing technical support (Help Desk) and troubleshooting in organizations with 400 or more end users.
• Deep knowledge of Microsoft products, including Windows, Office, Active Directory, and Exchange.
• Experience in troubleshooting hardware issues in personal computing equipment and printers.
• Experience with SysAid system - a significant advantage.
• Experience with Microsoft Office 365 - an advantage.
• Bachelor's degree or professional certifications in relevant fields - an advantage.
• High-level proficiency in English.

Required Personal Attributes:

• Ability to manage and lead a team with a focus on collaboration and professional development.
• Proactive approach to problem-solving and ability to adapt to a dynamic and changing environment.
• Excellent interpersonal skills and the ability to create effective working interfaces.
• Availability, flexibility, and ability to adapt to working under pressure.