Support Administrator

Company Description

Octopol, founded in 2009 and located in Raanana, specializes in building predictive technologies using advanced data science and statistical models. The team at Octopol comprises data scientists, developers, and sports enthusiasts dedicated to creating highly accurate event prediction tools. These tools are utilized by a network of associated companies to optimize their investments, making Octopol a privately held and independently supported organization.

Job Description

This is a full-time on-site role for a Support Administrator at Octopol in Raanana. The Support Administrator will be responsible for day-to-day tasks such as providing technical support to users, troubleshooting software issues, assisting with system configurations, and documenting support processes.

Qualifications

• Technical aptitude and the ability to learn and understand complex software and technology.
• Prior experience in a customer support or helpdesk role.
• Excellent problem-solving abilities and a patient, customer-focused approach.
• Ability to perform multiple tasks simultaneously 
• Organization and order 
• SQL - must
• Strong communication skills, both written and verbal.
• A bachelor's degree or relevant certifications are desirable but not mandatory.
• Proficiency in English- is a must, and Proficiency in Russian - an advantage 
• Candidates whose day off is not Saturday - a significant advantage
• Football interest -> big advantage