Customer Service Representative

About Us:

FRÉ Skincare is a leading brand in the skincare industry, committed to providing high-quality products that enhance the beauty and well-being of our customers. As an e-commerce company, we thrive on delivering exceptional customer experiences and are currently seeking a dynamic individual to join our team as a Customer Support Manager.

Position Overview:

As the Customer Support Manager, you will play a pivotal role in ensuring our customers receive unparalleled service. We are looking for a passionate individual who is fluent in both English and Hebrew, possesses excellent communication skills, and has a natural ability to connect with people.

Key Responsibilities:

Interact with customers via various channels, resolving inquiries, issues, and providing product information.

Proactively engage with customers to build and maintain positive relationships.

Fluent in both English and Hebrew, with the ability to communicate effectively in written and verbal form.

Identify opportunities for process enhancement and efficiency within the customer support function.

Previous experience in a customer support role and a team player.

E-commerce industry experience is a plus.

How to Apply:

If you are a motivated and enthusiastic individual with a passion for customer service, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience to [email protected]

FRÉ Skincare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.