Business Operations Analyst

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NICE is looking for a professional Business Operations Analyst to join our CX Strategy and Operations team as a Customer Experience Analyst and Data master.

You will join a team that is leading the Global Customer Experience Program at NICE and will work in partnership with an extraordinary team of stakeholders from across the globe, supporting them to make smarter, more strategic, and more informed decisions that are backed by our customer feedback.

You would likely have hands-on experience from a leading consultancy, market research, or competitive intelligence domains as an analyst, able to define problem statements, develop complex quantitative analyses, and deliver insights & recommendations.

How will you make an impact?

• Own ongoing analyses and insights for the Global Customer Experience Program
• Help achieve business goals by enabling management to keep track of relevant measurements and performance indicators
• Support management decision-making processes by providing actionable insights on customer experience analyses
• Be the gatekeeper of data integrity by owning all the reporting solutions and business definitions for KPIs
• Design, develop, and maintain business analyses that provide actionable insights while working closely with multiple stakeholders across NICE
• Leverage all the information we gather from different sources to help make data-driven decisions that’ll build our strategy
  
  

Have you got what it takes?

• 3+ years' experience doing quantitative analyses, preferably for a B2B technological company
• Excellent analytical skills, strong analytic and technical orientation
• Advanced Excel skills required,
• Python and BI Development tools (Power BI) skills – an advantage
• Passionate about driving organizations to make Customer driven data-informed decisions
• Self-motivated and fast learner with a strong sense of ownership and drive
• Excellent communication skills in English - verbal and written  
  
  

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 5053

Reporting into: Director, Business Operations, Global Customer Experience

Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.