Senior Technical Support Engineer

At Infinidat, we help enterprises and service providers empower their data-driven competitive advantage at scale. We are a leading provider of enterprise-class storage solutions. The company’s software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing storage technologies.

We are looking for an experienced, passionate and talented individual with excellent problem

solving and communication skills to join our Enterprise Storage Technical Support.

As part of our Development Support team, you will be responsible for troubleshooting complex field issues. You will also take an active role in continuously improving our product by interacting directly with INFINIDAT customers and our developers.

Responsibilities

• Provide technical assistance and support for the most complex field issues
• Provide proactive recommendations customers for improving their use of INFINIDAT storage solutions and help maximize their satisfaction
• Diagnose technical field issues down to the root cause
• Represent INFINIDAT in a professional manner to customers and partners
• Actively contribute to the the configuration, layout, and management of INFINIDAT products
• Work directly with development teams for problem resolution
• Provide assistance to INFINIDAT technical teams in the development of custom solutions and implementation preparation.

Required Skills & Experience:

• Linux System Administration: Advanced knowledge of installation, administration,
• troubleshoot and upgrade of Linux systems - MUST
• TCP/IP networking knowledge
• Knowledge in SAN and NAS storage
• Scripting experience in one or more languages (bash, Python, etc.)
• Strong technical knowledge of VMware virtualization technologies - an advantage
• Experience with containers/dockers and related technologies – an advantage
• VCE Certification – an advantage
• Administration level backup expertise – an advantage
• Previous experience as a Tier 3/4 Support - an advantage
• Strong technical aptitude and ability to research and solve complex issues independently
• Ability to effectively communicate issues and resolutions to all levels of the organization and customer base
• Ability to work on own initiative and be a team player
• Ability to multi-task
• UK residency/citizenship
• Security clearance – an advantage
• The position requires a willingness to work during weekends and holidays when needed

About Infinidat

Infinidat provides enterprises and service providers with a platform-native primary and secondary storage architecture that delivers comprehensive data services based on InfiniVerse®. This unique platform delivers outstanding IT operating benefits, support for modern workloads across on-premises and hybrid multi-cloud environments. Infinidat's cyber resilient-by-design infrastructure, consumption-based performance, 100% availability, and cyber security guaranteed SLAs align with enterprise IT and business priorities. Infinidat’s award-winning platform-native data services and acclaimed white glove service are continuously recommended by customers.

This has resulted in the company's portfolio having been named a Leader for six consecutive years in the Gartner Magic Quadrant for primary storage, receiving the Gartner Peer Insights Customers' Choice award for 6 times based on end users' ratings, and numerous other awards from the IT analyst and IT press communities.

Our success continues to be based on the talent, experience, and motivation of employees who leverage their skills and abilities to make a real impact in the industry. If you are the best of the best, we would love to have you join the Infinidat family and make a mark as an essential player in our company’s growth.