Technical Support Representative

We are hiring a Technical Support Representative - HELP DESK for IKEA's headquarters in Netanya. This is a great opportunity to grow and develop in a leading company with a fun atmosphere and excellent conditions!

Job Responsibilities:

• Provide technical support to the organization's users.
• Respond through various communication channels.
• Document, handle, and classify service calls.
• Conduct user training.
• Work with suppliers, including international suppliers.
• Full-time position with shifts, including alternating Fridays.

Requirements:

• Previous experience in customer service/technical support roles.
• Experience working with organizational systems (ERP, AD, EXC, etc.).
• High self-learning ability.
• Good communication skills in Hebrew.
• Availability for full-time shift work and willingness for overtime when needed.

Skills:

• Organization and orderliness.
• System-wide perspective.
• Strong customer service orientation.
• Precision and attention to detail.