Service Desk Specialist

AppsFlyer is an emerging leader in the SaaS industry, leveraging cutting-edge technology to revolutionize our services. As we continue to expand globally, we seek to add a skilled Service Desk Specialist to our dynamic team. The successful candidate will provide essential IT support, bringing a blend of technical prowess and a passion for customer satisfaction to our fast-paced, innovative environment.

The Role: The Service Desk Specialist plays a pivotal role in maintaining the seamless operation of our IT services. As the frontline IT liaison, this global position will be responsible for ensuring the optimal performance of our IT infrastructure, providing rapid response to employee needs, and bolstering our worldwide operational excellence.

What You'll Do

• Deliver expedient technical support globally, primarily focusing on the EMEA region.
• Efficiently manage and respond to service requests via our advanced ticketing system.
• Troubleshoot and resolve an array of technical hardware and software issues.
• Prioritize incidents and requests in alignment with established Service Level Agreements (SLAs).
• Conduct the installation, configuration, and troubleshooting of end-user devices, software, and hardware.
• Address Tier 1 network and connectivity issues within office environments.
• Adhere to standardized IT processes, meticulously log all interactions, and maintain helpdesk software.
• Support the IT aspects of employee onboarding and offboarding procedures.
• Offer technical assistance for video conferencing, audio/visual equipment, and organizational events.
• Keep IT inventory records precise and current, assuring asset management accuracy.
  
  

What You Have

• A minimum of 1 year of proven experience in an IT Support or Help Desk capacity.
• Demonstrated ability to diagnose and resolve technical issues effectively.
• A highly customer-centric mindset with experience in delivering excellent service.
• Hands-on experience with macOS and Windows OS environments and strong problem-solving capabilities.
• Self-motivation with the capacity to operate autonomously while adhering to guidelines and best practices.
• Excellent communication and interpersonal skills, capable of explaining technical concepts in clear terms.
• A collaborative team-oriented attitude, paired with adequate planning and organizational skills.
• Professional fluency in English, both written and spoken.
  
  

Bonus Points

• Being introduced by an AppsFlyer team member.
• Familiarity with automation tools.
• Familiarity with G-Suite, Okta, Slack, Intune/Kandji.
  
  

Our Offer: We offer you a chance to grow within a stimulating workplace that values innovation and collaboration. Our company culture thrives on not just meeting but exceeding expectations, and your role will be pivotal in our continued success.

If you have the skills and drive to excel in this critical support function, we encourage you to apply and join our mission of shaping the future through our SaaS offerings.

As a global company operating from 20 offices across 5 continents, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO