Customer Success Manager

Trullion is revolutionizing the accounting world with its AI-powered platform designed for finance teams, accountants, and auditors. By automating financial workflows, Trullion increases efficiency, prevents costly oversights, and drives collaboration. Our mission is to build accounting and audit technology that people love, making the industry more efficient, transparent, and human-oriented. Established in 2019, Trullion is headquartered in New York, with offices in Tel Aviv and London. We are backed by Aleph, Third Point Ventures, Greycroft, StepStone Group, and leading global CFOs, offering a customer-centric experience from speedy implementation to a convenient managed service model.

At Trullion, we think big, fostering an environment where ambitious ideas and growth are encouraged. We are committed to truth, ensuring honesty and transparency in all our actions. Hiring diverse talent is key to our values, as we believe that diversity cultivates a culture of innovation. Our supportive culture is dedicated to being on your side, offering excellent work-life balance, personal development opportunities, and comprehensive benefits to our employees and clients.

As a Customer Success Manager, your book of business will include our largest customers around the world. You will be responsible for growing existing contracts, building relationships with stakeholders, and renewing existing contracts. You will partner with other teams at Trullion to surface customer feedback and ensure client satisfaction. Additionally, you will implement internal growth plans for our customers and will work closely with the director of customer success to expand our client marketing and product adoption initiatives.

Responsibilities

• Take full ownership of all your clients, including building relationships with key stakeholders.
• Growing your book of business and renewing existing contracts.
• Work closely with other teams at Trullion to elevate customer feedback.
• Implement internal growth plans to ensure client success.
• Build product adoption and customer marketing strategies for all clients.

Qualifications

• 6+ years of professional experience working with Enterprise B2B companies.
• 4+ years of experience in a client-facing role (either CS or sales).
• Skill in identifying opportunities to sell additional products and services to existing customers.
• Practiced management of customer relationships to negotiate and close contract renewals.
• Superb writing and communication skills.
• Tech-savvy with strong analytical and technical skills.
• Problem-solver, resourceful, and independent.
• eCommerce/FinTech background or experience working in a fast-growth B2B SaaS setting is preferred.
• Native English speaker - MUST.

About Us:

We embrace our core values in everything that we do:

• Think BIG. We are ambitious, proactive, and we love challenging the status quo.
• We live by truth. We uphold the highest standards of accuracy and accountability.
• On Your Side. We are on this journey together and want to collaborate and empower each other to succeed.
• Committed. Committed to execution. Committed to delivery. Committed to excellence.