Associate Content Support Analyst

Job Responsibilities

• Comprehend the customer's issue and replicate it, conduct thorough analyses using internal systems and tools to identify root cause and implement solution
• Deliver professional, high-level support for products, ensuring high customer satisfaction.  
• Responsible for daily interaction with customers through CRM system, ensuring prompt and accurate communication.
• Learn and practice workflows and processes to gain independency and expertise
• Work collaboratively with internal teams to optimize customer experience and ensure high quality and swift issue resolution
• Collaborate closely with internal teams and Content Providers and providing clear frequent communication to our customers.
  
  

• Bachelor’s Degree or equivalent in relevant field (MLIS, Information Systems, Industrial Engineering)
• 0-1 years experience in Technical customer service
• Fluency in English, written and spoken