Operations - Software Fulfillment Group Manager

Job Description

Let’s Talk about us:

Verint has one of the broadest portfolios of customer engagement solutions available today. With the experience we gained over the last 25 years, we help organizations simplify and modernize customer service experience through our market-leading cloud and hybrid solutions.

Verint Israel site in Herzliya is Verint’s biggest R&D center. We are part of a successful global organization but enjoy being a dynamic local site. Our teams move fast in a flexible hybrid model, and utilize cutting-edge technology such as AI, Machine Learning, NLP, and Speech & Text Analytics to improve customers’ lives and save time and energy for millions globally.

Responsibilities

Let’s Talk about you:

As the Operations - Software Fulfillment Group Manager, you will lead a global functional group that includes Order Coordinators and software fulfillment engineers and specialists. The Group is responsible for processing Sale Orders, maintaining automations, E-Deliveries, and License generation for both SaaS cloud and on-prem, 3 rd party royalties, and support desk. Provide the necessary support and coordination to internal business and PMG teams, Improve operational management systems, processes, and best practices. You will also prepare and execute plans for product transitions and introductions projects, coordinate with all stakeholders to ensure good quality deliveries, reporting and trending analysis, service-level success, order fulfillment metrics and identification of system improvements.

Principal Duties and Essential Responsibilities:

• Playing a lead role in the global operations management team and leading a group of innovative engineers and specialists.
• Ensure on-Time deliveries and service level of software fulfillment orders and support tickets.
• Developing project plans with clear definitions of tasks, deliverables, and setup systems for tracking them across various teams to deliver production ready processes.
• Creating solutions to solve complex business and technical needs.
• Lead and deploy projects and enhancements to increase automation rates of processed orders.
• Work with the Product Management to execute software products introductions across the company portfolio.
• Build and lead a high-performing software Fulfillment group. Assign tasks and responsibilities to group members. Provide coaching, mentoring, and professional development opportunities to group members. Foster a collaborative and productive work environment.
• Ensure accurate and timely communication to management on critical technical and business issues.
• Managing the performance and output of the group to drive change and develop, implement, optimize and/or continuously improve work processes, techniques, and systems.
  
  

• Bachelor’s degree in engineering or business.
• 6+ years of experience in leading software fulfillment / Supply Chain Operations/project management with software products.
• 4+ years of people leadership experience including managing, coaching, leading, and conducting performance management reviews and development plans.
• Proficient with presentation skills across multiple levels to peers and leadership .
• Strong interpersonal skills and enjoys teamwork.
• Excellent analytical, problem solving and organizational skills.
• Hebrew and English communications skills (verbal/written).
  
  

• Experience working with a multi-cultural, global organization.
• Teamwork: Works effectively across organizations to achieve company goals and objectives.
• Business process oriented.
• Familiar with SBOMs and SW fulfillment operations.