Customer Support Specialist

WSC Sports develops an AI-based automation solution for real-time sports content creation and distribution and is the fastest-growing sports-tech company in the world.Why WSC Sports:You’ll work in an awesome environment alongside some of the most innovative people around, using cutting-edge technologies and tools (video editing, AI, data, etc.), and have the opportunity to directly influence the products and tools used by our clients who include sports giants such as the NBA, Bundesliga, FIBA, ESPN and more. And that’s just the beginning of what WSC Sports has to offer!What you’ll do:Respond to customer support inquiries as quickly and accurately as possibleBecome an expert user of all WSC Sports productsReproduce and provide updates to customers regarding reported issues/defectsManage communication with other departmentsMaking sure customers tickets are being handled properly and according to SLAContribute to our knowledge baseRequirements:What you’ll need:Availability to work 5 shifts a week, including nightsClient-orientedTeam playerQuick learner, independent and detail-orientedPerform multiple tasks and prioritizeTechnology-oriented with analytical thinking and problem-solving skillsFluent English (both written and verbal)Great communication skillsBonus PointsExperience in similar roles.Interest in sports.Work Model:Hybrid