Customer Support Specialist

WSC Sports develops an AI-based automation solution for real-time sports content creation and distribution and is the fastest-growing sports-tech company in the world.

Why WSC Sports:

You’ll work in an awesome environment alongside some of the most innovative people around, using cutting-edge technologies and tools (video editing, AI, data, etc.), and have the opportunity to directly influence the products and tools used by our clients who include sports giants such as the NBA, Bundesliga, FIBA, ESPN and more. And that’s just the beginning of what WSC Sports has to offer!

What you’ll do:

Respond to customer support inquiries as quickly and accurately as possible
Become an expert user of all WSC Sports products
Reproduce and provide updates to customers regarding reported issues/defects
Manage communication with other departments
Making sure customers tickets are being handled properly and according to SLA
Contribute to our knowledge base

Requirements:

What you’ll need:

Availability to work 5 shifts a week, including nights
Client-oriented
Team player
Quick learner, independent and detail-oriented
Perform multiple tasks and prioritize
Technology-oriented with analytical thinking and problem-solving skills
Fluent English (both written and verbal)
Great communication skills

Bonus Points

Experience in similar roles.
Interest in sports.

Work Model:
Hybrid