IT Specialist

Faye is seeking a proactive and skilled IT Specialist to join our Tel Aviv office. This role is crucial for maintaining our technology infrastructure and supporting our employees. You'll be responsible for ensuring that our IT systems run smoothly and efficiently, contributing to a positive and productive work environment.

In this role, you'll have the opportunity to make a real impact by streamlining processes, solving complex technical challenges, and implementing innovative solutions. You'll be a key player in shaping our tech environment, enhancing productivity, and supporting our team as we continue to grow and thrive. If you’re passionate about technology and eager to be part of a forward-thinking company, this is the perfect role for you!

Responsibilities:

Technical Support:

• Provide first-level support to employees for hardware, software, and network issues.
• Troubleshoot and resolve IT-related problems in a timely and efficient manner.
• Assist with setting up and configuring workstations, laptops, and mobile devices.
• Manage user accounts and permissions in various systems, including email and internal applications.
  
  

• Assist in the maintenance and monitoring of key services.
• Support the installation, configuration, and upgrading of software and hardware.
• Work with the CISO to ensure that security measures are in place and up-to-date across all devices and systems.
• Monitor system performance and address potential issues proactively.
  
  

• Maintain accurate and up-to-date documentation of IT procedures, configurations, and user guides.
• Assist in tracking and managing IT assets, including hardware and software licenses.
• Generate reports on IT performance, incidents, and asset usage as needed.
  
  

• High proficiency in English, both written and verbal.
• 2 years of experience in IT support, including troubleshooting and resolving technical issues or an equivalent field.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Basic understanding of computer hardware, software, and networking concepts.
• Familiarity with ticket management tools such as Jira, Zendesk, or ServiceNow
• Familiarity with user directory systems such as Google Workspace, Active Directory, Okta Directory
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Customer-service oriented with a positive and proactive approach