Customer Success Manager

About Juno Journey:

Juno is an all-in-one solution for companies' employee development. Juno takes the entire life cycle of every employee in the company and creates a visualize learning and development journey they can take-from onboarding to enablement for their day-to-day job to preparing them for their next role and responsibility - With Juno Journey companies like Fiverr, Gong, Monday.com, Rapyd, WalkMe and more already changing their employees experience completely.

What we are looking for:

• The ability to understand our customer's industry and business, providing solutions and strategic plans accordingly - Low tech, FinTech, and Cyber-tech.
• The ability to communicate & present work plans, Business reviews, road maps and use cases.
• Performing needs mapping & goal setting with different stakeholders across the organization, including C-levels. Creating a professional strategic plan and execution for each customer: Business pains, KPIs, processes, timeline & call to action.
• Mapping of every organization structure, the internal political structure of budgets., and decision-makers.
• Reach out methodologies- Ability to reach each stakeholder- when you don’t have an intro.
• Demonstrate and present a unique value proposition in a clear way, ROI-oriented- according to the listener.
• Leading the client to success- actively ensuring the client reaches success, it is made for them as soon as possible, shown as ROI, backed with QBRs.
• Ability to forecast & identify churn and upgrade opportunities for your account base.
• Managing upsells & renewals with the account manager- reach KPIs.
• Manage a full-cycle deployment of a new customer- With a high sense of urgency, service and training.
  
  

• 2+ years of experience as a Customer success manager or Account manager roles, leading and engaging with customers and/or partners.
• Experience in planning & managing renewals upsells & cross-sell.
• Ability to develop long-term strategic relationships based on trustworthiness with leading clients across industries.
• Demonstrate excellent customer service skills with all levels of a client organization.
• Excellent time management skills, goal-driven, and a great team player
• Project management methodologies- From sining to launching - Onboarding process.
• Solid technical understanding for guiding customers through workflow procedures and issues
• Excellent strategic planning and thinking skills
• Native French speaker - an advantage