Help Desk Support Specialist

We are seeking a dedicated and experienced Help Desk Technician to join our support team.

Responsibilities:

• Provide support to end-users by responding t in a timely and professional manner.
• Troubleshoot and resolve issues related to software, hardware, and peripheral devices to ensure smooth and efficient system operation.
• Manage and support user accounts and permissions.
• Use remote support tools to diagnose and resolve technical problems remotely.
• Document and track support requests, resolutions, and troubleshooting steps in the help desk ticketing system.
• Assist with the setup and configuration of new hardware and software, ensuring that systems are ready for use.

Requirements:

-2 years of experience in a help desk or technical support role.

-Proficiency with Active Directory and Exchange.

-Experience with remote support tools, including: SCCM, AnyDesk, TeamViewer and RDP.

-Strong troubleshooting skills with the ability to address and resolve software, hardware, and peripheral device issues.

-Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.