Help Desk Specialist

Responsibilities

Provide guidance and support to the group’s employees in IT areas, focusing on teamwork and participating in new and challenging projects.

Setup and configuration of users, AD, Exchange, virtualization DRP, telephony, and more.

Installing endpoint devices - familiarity with personal equipment such as desktops, laptops, organizational telephony, and peripheral equipment in the user environment, including operating systems.

Handling and maintaining the company’s systems in IT and telephony, including IP PBX systems.

Qualifications

Knowledge and familiarity with Microsoft systems, including operating systems and Office products - essential.

Experience with NTFS, permissions, group setup - essential.

At least two years of experience in IT and communication troubleshooting, basic knowledge of communication protocols – TCP, IP, DHCP, DNS – essential.

Good English skills (speaking and reading) – essential.

Knowledge and experience with update distribution systems such as BigFix, SCCM - advantage.

Familiarity with EDR products (e.g., ESET, Sentinel One) - advantage.