Technical Support Team Lead

STARTICA is looking for a skilled Technical Support Team Leader to manage a team providing top-notch telephone support to around 1,200 users across two sites - main in Tel Aviv and secondary in Haifa. You'll work with various levels of the organization, IT teams, suppliers, and management to ensure smooth operations.

Responsibilities:

• Lead a team providing support for software, hardware, and peripheral equipment issues.
• Collaborate with organizational levels, IT teams, suppliers, and management.
• Ensure service management and SLA adherence.

Requirements:

• 2+ years of managerial experience in tech support.
• 3+ years of experience in technical support for both software and hardware.
• Experience with CITRIX and VDI is a plus.
• Strong interpersonal skills and ability to work with colleagues and managers.
• Proven ability to meet SLAs and handle escalations.

If you're a proactive leader with a passion for tech support, apply now! :)