Sales Account Executive

Cloudedge's Account Executive Team focuses on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience and revenue growth for Cloud solutions end to end. 

As an Account Manager, you will have the opportunity to drive digital technology transformation in partnership with your customer, to achieve both CloudEdge and customer business outcomes. 

Leveraging your large, multi-functional team across the breadth of the Cloudedge portfolio, engage at the most senior levels of your customers and bring relevant solutions to help the customer adopt and embrace digital technologies. 

With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will allow leveraging your extensive customer network and sales experience to execute against an account plan.

Responsibilities

Required/Minimum Qualifications 

3+ years experience in working in a Cloud Solution Area, driving digital transformation, or other relevant work experience 

Qualifications

Customer Engagement 

• Proactively cultivates relationships with customers and uses Cloudedge sales strategies with executive, business, and technical decision makers at the customer's organization through consultative engagement to establish alignment and secure buy-in and execution. Connects the customer to Cloudedge business and technical executives. Establishes Rhythm of Business with top customer sponsors to regularly highlight the value of the Cloud solutions and subsequent Return on Investment (ROI).
• Proactively develops a comprehensive understanding of the customer's business and technology needs and priorities for each assigned account.
•  Identifies opportunities to drive optimizations and new business and technology solutions based on customer's strategies.
• Presents solutions and ideas based on customer insights. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed. If industry aligned, also develops a comprehensive understanding of the customer's industry. 
• Supports business transformation through technology for assigned accounts in multiple business units to drive business outcomes and create business value for customers.
• Leverages consultative and insightful listening skills that disrupts the mindset of customers by bringing innovative ideas that showcase the need for change and new strategic direction.

Account Management 

• Develops and oversees the execution of account plans utilizing common sales and delivery methodology for the Cloudedge sales team for multiple accounts and works to ensure engagements yield high volume sales for both Cloudedge and the customer that are on track with goals, outcomes, and forecasts.
•  Leads multiple, diverse, and high-performing teams and coordinates with internal industry experts on account planning and execution for various accounts.
•  Develops and orchestrates new ideas and initiatives and is accountable for ensuring those ideas are qualified with key customer stakeholders and driven with key internal peers and partners through to fruition. Ensures planning support both in year and long-term healthy growth.
•  Coordinates with industry experts to identify new business opportunities and drive account growth.
•  Identifies initial stakeholders, customer needs, and customer priorities. Proposes initial Solutions/Sales Plays. Leverages sales acumen to set action items and approach to drive big bets and drive new business opportunities based on customer strategy and priorities.  
• Thinks strategically about customer planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts.

Sales Excellence 

• Actively seeks customer feedback (both formal and informal) of assigned accounts regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Helps in the creation of long-term strategies aimed at maintaining levels of customer satisfaction.
• Orchestrates others (e.g., Customer Success Account Management to anticipate issues/risks on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plan to improve customers' overall experience. Leverages key executive relationships to build trust with the customer organization. Proactively establishes agreement on success measures and manages execution on success measures to prevent the need for recovery plans. 
• Engages decision makers of assigned accounts to clearly articulate Cloudedge's value proposition aligned to customers' business objectives.
• Develops compelling, value-proposition presentations and specialized business plans for customers that drive business outcomes. Presents outcome-based cross solution strategies. 
• Develops and implements plans for maximizing upselling/cross-selling non-qualified opportunities in certain accounts. Drives ongoing internal rhythms, forecasting, planning and underlying tools and processes are in place to ensure ideation, pipeline, quality execution and customer satisfaction support customer and Cloudedge goals.