Customer Success Manager

Visually is the leading optimization and personalization platform for Shopify brands. With a unique, never-seen-before visual editor, Visually enables you to customize every page and component on your store, tailor personalized experiences to multiple audiences, and add product recommendations and upsells through continuous and robust A/B testing. 

We are a small team, and a young company, but already working with hundreds of brands, including Bark box, Andie Swim, Underoutfit, Skechers, and The Oodie.

Like what you see? Then read on, because we’re looking for our next superstar.

Position Overview

As a Customer Success Manager at Visually, you will be responsible for ideating, preparing, and implementing storefront experiences, analyzing test results, and managing ongoing brand relationships to ensure their success with our platform.

What You’ll Do

• Develop an A/B testing roadmap to help brands optimize store elements, content, and shopper experiences
• Implement intricate and technical A/B testing experiences, and monitor website analytics and performance
• Meet regularly with brands to present test results, identify opportunities for improvement, and strategize about future initiatives
• Own end-to-end relationships with brands, and swiftly address any of their needs or concerns
• Stay up-to-date with eCommerce trends, best practices, and emerging technologies related to website optimization

Who You Are

• Fluent English speaker
• Excellent communication and presentation skills, with the ability to effectively articulate complex information to non-technical individuals
• Tech oriented, and comfortable working with digital tools and software.
• Proven experience in a customer success, account management, or similar role, preferably within the e-commerce or SaaS industry
• Ability to work as part of a team in a fast-paced environment, and simultaneously work and learn independently
• Background in user experience - A strong advantage
• Analytical background - A strong advantage
• Knowledge of HTML and CSS - A strong advantage

Why Visually?

• Work with super talented individuals
• Spend time with innovative and trending eCommerce brands
• Join the early stages of a hyper growth startup
• Remote work