Senior Support Engineer

CYE is seeking a Senior Support Engineer, who will play a critical role in providing technical assistance to our customers and internal stakeholders, ensuring the timely resolution of complex technical issues.

This role offers an exciting opportunity for a technically savvy individual to contribute to the establishment of our new support team.

If you are passionate about technology, enjoy solving challenging problems, and thrive in a dynamic and collaborative environment, we encourage you to apply.

Responsibilities

• Provide guidance, assistance, and advanced technical support to customers and internal teams
• Troubleshoot and resolve complex issues in collaboration with R&D
• Contribute to the development and improvement of support processes and procedures
• Communicate effectively with customers, providing clear and concise updates on issues, issue resolution progress, and root cause analysis
  
  

• 3+ years of experience as a Support Engineer, with a strong focus on technical troubleshooting and issue resolution
• Ability to analyze and debug code (Python, SQL) to identify and resolve technical issues efficiently
• Strong analytical and problem-solving skills, with the ability to quickly understand complex technical systems and identify root causes of issues
• Excellent interpersonal and communication skills, with the ability to effectively interact with both technical and non-technical stakeholders
• Previous work experience with Intercom, Jira, Heap, Confluence, Databricks, Excel - a plus
• Proficiency in English communication, both verbal and written