Technical Support Team Lead

About the company: A successful hi-tech company located in Petach Tikva

A Support Department Manager is needed

Responsibilities:

- Management of a team of 10 technical supporters who respond to B2B and, if necessary, B2C customers

- Management of several different systems (Zoho, Jira, QCRM)

- Joint work with the QA and development department in order to provide effective solutions to various malfunctions

Requirements:

-Knowledge and control of networks, software and hardware whether it is Windows, Android or iOS at a basic level

-At least three years of experience in managing teams

-High level English, both written and spoken

-Self-learning ability in a technological environment, ability to perform several tasks at the same time and providing solutions under pressure