Enterprise Account Manager

Gravyty’s SaaS platform enables higher education, K12 schools, and nonprofit organizations to accelerate their mission through technology. We combine human intelligence (our amazing and diverse global team) with AI to deliver personalized and relevant experiences that optimize engagement and fundraising success.

We are seeking a talented and driven Account Manager to join our Customer team. The ideal candidate will have a passion for customers, a strong understanding of the nonprofit and/or education sector, and the ability to develop strategies to drive engagement and retention.

In this role, you will be responsible for managing the relationship with a portfolio of global customers. With a focus on growth and retention, you will be responsible for ensuring these clients see ongoing value from their networks and are invested in their partnership with Gravyty.

Our office is based in Ra’anana, Israel

Our standard working days are Monday to Friday. Customers are primarily in the US.

Key Responsibilities:

• Manage a book of business of 80-120 global customers.
• Become a product expert in order to provide value varying clients and use cases.
• Identify client needs and opportunities for expansion.
• Help develop initiatives to increase customer satisfaction and renewal
• Coordinate with various teams (support, product, marketing, customer success) to ensure customer’s expectations are met.
• Quota carrying role - upsell and retention responsibilities.

Preferred Qualifications:

• Native English - Must.
• 3+ years of account management experience in customer-facing commercial roles.
• Strong understanding of higher education, alumni engagement, advancement/development/fundraising is a plus.
• Excellent communication and presentation skills.
• Professional and polished; strong organizational and time management skills.
• Ability to influence, handle objections, and resolve customer questions.
• Team player able to effectively interact with colleagues and departments across the company.
• Knowledge of SalesForce CRM

If this sounds like you, feel free to get in touch (please attach your resume), we’ll be happy to hear from you!