Customer Success Manager

About Us

We create solutions that empower IP businesses to collaborate with global partners in a way that creates the results they desire. Our vision is to create an industry in which IP professionals have all the information they need to build successful relationships with their partners, globally.

Location

We are located in the brand-new Azrieli Office building in Modiin, right next to the Azrieli Mall and just steps away from the train station!

What you will be doing:

As a Customer Success Manager, you’ll be the main point of contact for our key clients, building strong, lasting partnerships. You’ll focus on nurturing relationships, addressing concerns, and identifying opportunities for growth and retention. You’ll also play a pivotal role in driving account expansion, identifying upsell and cross-sell opportunities, and contributing to overall revenue growth by aligning client success with commercial outcomes.

You’ll work closely with internal teams and external partners to ensure a seamless, high-quality experience for our clients. Using data to monitor satisfaction, track agreements, and understand client behavior, you’ll help drive value, retention, and revenue.

Who are you?

You’re customer-focused, proactive, and commercially minded. You love building relationships, solving problems, and helping clients succeed. With strong communication and people skills, you thrive in fast-moving environments, use data to guide decisions, and manage multiple priorities with confidence.

Key Roles and Responsibilities
Serve as the main point of contact for key clients, building and maintaining long-term partnerships.

Understand client needs, identify pain points, and ensure satisfaction and retention.

Identify and implement strategic growth and upsell / cross-sell opportunities.

Collaborate with internal teams to deliver a seamless customer experience.

Monitor account health, proactively address risks and opportunities.

Analyze customer data to track performance, revenue, and satisfaction.

Maintain oversight of client agreements and deliverables.
Requirements:
3–6 years of experience in B2B/B2C Customer Success (must have CS experience)

Proven record of achieving retention and growth targets

Strong communication, problem-solving, and relationship management skills

Commercial mindset and analytical approach

Basic Excel and data analysis skills; understanding of CS metrics

CRM experience required (HubSpot – advantage)

Excellent English; additional languages are an advantage

Full-time, based in Israel

Schedule: Mon–Fri, (9 hour work day, Friday half-day)

Hybrid: 3 days in office (Mon, Tue, Thu), 2 days WFH

US hours, with occasional morning responses

Willingness to travel abroad 2-3 times per year for conferences or client meetings

Desires Characteristics:

Strong collaborator and relationship builder

Analytical, proactive, and results-driven

Team player with a positive, “can-do” attitude

Able to prioritize and perform under pressure