Team Leader, Service and Support

Job Title: Team Leader, Service and Support

Job Description:

Are you a passionate and experienced leader with a proven track record of success in managing and motivating service and support teams? Do you have a deep understanding of telecommunications technologies and a knack for resolving complex technical issues? If so, we are looking for you to join our dynamic team as our new Team Leader, Service and Support.

In this role, you will be responsible for:

• Leading and managing a team of service and support specialists
• Developing and implementing strategies to improve customer service and support
• Providing technical support to customers
• Training and mentoring team members
• Working with other departments to ensure a seamless customer experience

Qualifications:

• Minimum of 2 years of experience as a Team Leader, Service and Support
• Proven ability to lead and manage a team of employees
• Excellent communication, interpersonal, and problem-solving skills
• Strong technical skills, including experience with HTTP Post, HTTP Get, XML, Web Services, REST API, JSON, and Basic SQL
• Experience in the telecommunications or software industry is a plus
• Fluency in English is required

Benefits:

• Hybrid work schedule (1 day per week from home)
• 5 days per week, 9:00 AM - 6:00 PM
• Competitive salary and benefits package
• Opportunity to work with a talented and experienced team
• Chance to make a real impact on our customers

Location:

Central Israel