Customer Success Manager

Company Description

Octup is an all-in-one e-commerce operations. Our mission is to provide e-commerce brands with a seamless and straightforward platform that delivers accurate and real-time visibility and metrics for business operations. With Octup, you can gain a cross-platform view and analysis of all your data, automate day-to-day operations, and unlock hidden business opportunities with AI-driven analytics. Our goal is to help you cut costs, increase consumer LTV and retention rate, and identify savings across the board.

We are looking for our first Customer Success Manager manager who will join our team!

Role Description

This is a full-time hybrid role as a Customer Success Manager at Octup. As a Customer Success Manager, your primary responsibility is to ensure the satisfaction and retention of our customers. You will build and maintain strong relationships with customers, provide exceptional customer service, and work collaboratively with internal teams to meet customer needs. This role is located in Tel Aviv-Yafo, with flexibility for some remote work.

you will work closely with our offices in Canada / US and EU

Requirements:

· Bachelor's degree in a business-related field – Advantage.

· 2-3 years of experience in a customer success manager role or a similar customer-facing position.

· Strong working knowledge of technology platforms and technical practices.

· Excellent communication and interpersonal skills, with the ability to explain complex concepts clearly and concisely.

· Strong problem-solving skills and the ability to strategically address customer needs.

· Proactive and customer-focused attitude, with a commitment to delivering exceptional service.

· Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

· Ability to work unusual hours.

· Excellent command of written and spoken English (native level) a must