Help Desk Specialist

About DefendSys Technologies 

Defendsys Technologies is a Computer Services company, leading in its field, providing a variety of IT solutions in all areas of information technology (Outsourcing, Managed services, IT Projects, IP Telephony, etc.). In partnership with its sister company Cybervive LTD, Defendsys offers expert services and creative solutions in the fields of communications and information security. Defendsys sees its customers as partners and advocates uncompromising professional service. Along with our vast knowledge and creative solutions, our customers receive high-value and comprehensive solutions for all IT needs.

Role Description

•  Respond to technical support requests from employees regarding hardware, software, and network issues.
•  Install, configure, and troubleshoot computer hardware, software, and peripherals.
•  Diagnose and resolve technical issues promptly.
•  Assist in setting up and maintaining servers, networks, and related equipment.
•  Provide training and guidance to employees on using IT systems and software.
•  Monitor and maintain computer systems and networks to ensure optimal performance.
•  Manage user accounts, permissions, and access rights.
•  Document IT processes, procedures, and troubleshooting steps.
•  Familiarity with maintaining and troubleshooting copy machines and other office equipment.

Full time position at the company's offices in Netanya

Qualifications

• Course graduates (MCSA/MCITP/MCSE/Network Management/CCNA)
• Previous experience in technical support/ Help Desk
• Familiarity with AD systems, Office 365, etc.
• Familiarity with information and communication security systems - a advantage!
• Serviceability, ability to study independently and quickly and reliability
• The position is intended for both women and men.