Customer Success Manager

Help Build the Ultimate AI Assistant to Elevate Team Effectiveness

At Ask-AI, we're transforming enterprise employee efficiency with our AI Sidekick. This innovative tool boosts repetitive task efficiency, enhances knowledge management, and strengthens understanding of customer voices. Seamlessly integrated with major enterprise systems like Salesforce, Zendesk, and Slack, Ask-AI empowers employees with immediate, actionable insights from company and customer data.

The AI Assistant is an always-on sidebar providing real-time AI insights into customer interactions and sentiments. It offers precise, relevant responses with a confidence score, addressing AI reliability concerns. Additionally, MosAIc, our AI insights tool, visually maps customer trends, aiding leaders in identifying and addressing emerging issues.

Backed by top VCs and a world-class team of AI and NLP MScs, PhDs, and Professors, Ask-AI is a trusted partner for leading companies like Monday.com, CallRail, Yotpo, HiBob, Own, and Instawork. Join us in reshaping enterprise knowledge and customer communication management.

About Us

Ask-AI enables Customer Experience organizations to unleash the full potential of the company knowledge across all sources such as Slack, Ticketing, KB, Jira, Confluence, company website, etc., seamlessly integrated in one place.

Our growing team includes top NLP experts along with some industry veterans all focusing on revolutionizing the way Support, CS and Customer Experiences organizations look at knowledge. Ask AI working with top leading companies and is well funded from top VC and angel investors.

About You

Passionate about delivering a great customer experience to our users and be well versed in handling anything clients throw your way. A positive and energetic person with the hunger to grow business and making an impact. The ideal candidate would be experienced in Customer Success & Customer Service in a Tech/SaaS-based business.

In this role, you will:

• Lead and define the onboarding of new customers from kickoff until they see value.
• Provide ongoing support to customers throughout their journey.
• Develop and implement personalized relationship strategies for each account, including regular communication, business reviews, documentation, reference management, and planning sessions.
• Collaborate closely with customers to help them achieve their objectives and KPIs.
• Serve as the primary customer advocate, liaising with internal teams including Product, Development, Sales, COO, and CEO.
• Contribute to the establishment of success frameworks within Ask-AI.
• Identify and share new use cases and best practices with customers.
• Monitor and manage customer communication channels to ensure top-notch service delivery.

We are looking for someone with:

• 3 years of experience in Customer Success, Project Management, or Account Management roles, in the SaaS space.
• Prior experience excelling in a fast-paced startup or tech environment.
• A passion to learn the products’ functionality, and tech-savvy approach
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Strong interpersonal skills and demonstrated ability to build trust, communicate effectively, present and influence at all levels of the organization.
• Executive project management skills and ability to communicate effectively across the C-suite.
• Experience with reporting and analyzing data and delivering action plans against these results.
• Experience working with a cross-functional and geographically dispersed team and customer base.
• Experience working with Slack, Zendesk, Monday.com, Hubspot, other web-based technologies and CS tools - advantage.