Key Account Manager

Position - Key Account Manager 

WAVE BL is looking for a motivated and experienced Key Account Manager to help us manage our largest Enterprise customers. In this role, you will focus on maintaining valuable relationships with existing and new customers and working with highly professional teams.

What You’ll Do:

1. Take E2E ownership and accountability - with KPIs and goal-sheet framework - for a portfolio of Tier-0 and Tier-1 complex Enterprise accounts.
2. Build and maintain strong, trustful, long-lasting client relationships. Short customer visits may be required on occasion.
3. Manage and develop the overall business relationship and customer value realization in line with our company’s strategy and Value Proposition, and constantly enhance the “network effect”.
4. Lead, coordinate and monitor all operational activities in the context of monthly/quarterly/annual programs - onboarding / rollout activities; customer service; customer usage; customer account expansion; customer network enhancements; customer support; customer integrations.
5. Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.
6. Ensure the timely and successful delivery of our solutions according to customer needs. Review customer compliance and provide insights to the relevant teams within the company.

  Requirements and Skills:

• Customer-obsessive, with 6-10 years of solid account management experience for large enterprise customers  (SaaS background preferred).
• Team player able to effectively interact with multiple colleagues and business partners across the company.
• Good business acumen. Should be able to represent and influence WaveBL in front of operational, managerial and decision maker customer staff alike.
• Self-driven – resourceful and creative in learning new domains. Fast learner with a range of technical systems. Able to come up with holistic account plans and execute on them.
• Quick on your feet - Research, Analyze, Record, and respond to data, analysis, and customer requests / issues with accurate and agile solutions. 
• Excellent written and verbal communication / presentation skills in English (other languages - advantage).
• Proven knowledge and experience in the Supply Chain /  Shipping / International Trade industry – Big Advantage.
• Proven understanding with “Network Effect” business model and experience – Advantage.
• Strong Familiarity with Salesforce, Pendo, Monday, Jira – Advantage.