Customer Success Manager

Description

Automat-it is an all-in AWS Premier partner that empowers startups with DevOps and FinOps expertise and hands-on services. We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey. We save our customers significant time to market and optimize their cloud performance and cost-effectiveness.

Automat-it operates in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact.

We’re looking for a CSM who will manage a portfolio of Automat-it's strategic customers in Israel from the onboarding stage to assuring satisfaction while identifying business needs in the customer’s AWS environment.

📍 Work location - hybrid from Tel Aviv

Responsibilities

• Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively.
• Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives\proactively engage with them to understand their evolving needs, challenges, and goals.
• Identify Cost Optimization and upselling opportunities and a need for a Dedicated DevOps or FinOps service.
• Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement.
• Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals.
• Maintain and develop strategic vendor relations with AWS.
• Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automat-it.
  
  

• 3+ years of experience in Customer Success, Customer Engineering, or Account Management roles
• 2+ years of experience in sales of complex public cloud like AWS/GCP/Azure
• A proven, successful track record of generating revenue and closing business
• Experience working with or at startups/ISV companies
• In-depth experience with selling and/or supporting AWS services
• Demonstrated ability to engage and influence C-level executives
• Excellent written and verbal communication skills in both English and Hebrew
• Excellent presentation and organizational skills
• Ability to work in a fast-paced environment
• Working experience with Salesforce and/or Hubspot - advantage
• AWS cloud certificated - advantage
• Knowledge or experience in FinOps - advantage