Help Desk Team Lead

As an IT Team Leader, you will be:

· Manage the IT/help desk team and evaluate performance

· Provide hands-on technical support and troubleshooting for a variety of hardware, software and network issues

· Establish best practices throughout the entire technical support process

· Follow up with customers to identify areas of improvement

· Ensure customer service is timely and accurate on a daily basis

· Develop daily, weekly and monthly reports on help desk team’s productivity

· Recruit, train and support help desk representatives and technicians

· Coordinate with other IT departments to resolve complex issues and improve service delivery

If you have:

· 2–3 years of technical and managerial experience as a team leader

· Proven ability to troubleshoot, diagnose and resolve technical issues

· Strong technical knowledge of computer systems, networks and software

· Customer-service oriented with a problem-solving attitude

· Excellent written and verbal communications skills

· Team management skills

Then we might have a match!

It would be great if you also have:

· Experience in configuring and troubleshoot multiple OS environments (Windows, MacOS and Linux)