Senior Backend Engineer

Company Overview

Loris unlocks a world of insight for CX leaders, using an AI-powered conversational intelligence platform to extract value from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact the brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the omnichannel customer experience, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve. Loris turns customer conversations into each company’s most valuable resource.

About the job:

Loris is an AI company building conversational intelligence software for CX teams to understand and meet their customer needs in real time.

Loris leverages NLP and Generative AI to automatically analyze 100% of customer conversations and give Customer Support leaders the power to find customer issues immediately, share the story with all internal stakeholders, and fix the problems through automated quality assurance and real-time agent co-piloting.

Responsibilities:

• Take a leading role in developing our backend platform – focusing on integrations to new CRM and telephony systems
• Own the full lifecycle – from architecture, design and implementation to deployment and monitoring
• Work on diverse subjects, technologies and challenges. We promise you won’t be bored.

Requirements:

• 4+ years of experience with server side development a CI/CD environment.
• Experience with Python
• Experience with cloud services such as AWS, GCP
• Experience with containerization technologies (Docker, Kubernetes) in a microservice environment
• Solid understanding of OOP, REST APIs and other software engineering concepts
• Appreciation for clean and well-documented code.