Customer Success Manager - Cyber Crisis Readiness & Management

Job Title – Customer Success - Cyber Crisis Readiness & Management

About Cytactic:

Cytactic is pioneering in the field with its robust Digital Cyber Crisis Readiness & Management Platform. By merging in-depth expertise with cutting-edge technologies, we guide our clients through all facets of crisis management—from preparation to efficient handling and recovery. As we continue to grow, we aim to enhance our customer success team to provide unrivaled expertise and insights in cyber crisis management.

Position Overview:

• Customer Relationships: Forge and nurture solid relationships with customers, actively engaging to build trust and understanding. Delve into their security risks, challenges, and goals to provide customized support and solutions.
• Feedback Integration: Actively solicit and use customer feedback to shape product development and refine our cybersecurity services.
• Account Management: Oversee the renewal process to secure high customer retention and manage account expansions.
• Onboarding Excellence: Lead the integration of new clients onto our platform, ensuring they are well-versed in its functionalities and benefits.
• Training and Empowerment: Deliver training sessions and resources that enable customers to effectively use our solutions and strengthen their security defenses.
• Industry Expertise: Stay informed on the latest in cybersecurity threats, technological advancements, and market trends to offer knowledgeable advice to our customers.

Qualifications:

• Experience: Minimum 1 year in customer success within a B2B cybersecurity SaaS environment.
• Knowledge Base: Solid background in cybersecurity, risk management, cyber law or a related discipline.
• Education: A bachelor’s degree is a must. Cybersecurity certifications (e.g., CISSP, CISM, CompTIA Security+) are a plus.
• Communication: Outstanding verbal and written communication skills in English, adept at clarifying complex concepts persuasively.
• Problem-Solving: Excellent problem-solving skills with a customer-focused approach to issue resolution.
• Project Management: Proven experience in managing projects or customer accounts with successful results.
• Adaptability: Demonstrated ability to quickly learn, adapt to new technologies, and stay current with industry movements in a fast-paced, evolving start-up environment.
• Technical Proficiency: Familiarity with CRM and customer success platforms is beneficial.
• Soft Skills: Empathy, strategic thinking, alignment of customer success strategies with business objectives, resilience, and effective stress management in demanding situations.

Application Process: To apply, please send your CV to [email protected] with the subject line "Customer Success - Cyber Crisis Readiness & Management". We look forward to reviewing your qualifications and potentially welcoming you to our team.