Back Office Manager

Job Description: 

As a Back Office Manager, you will manage our Music Discovery platform's administrative and support functions. This role is crucial for ensuring our front-end operations’ steadiness and accuracy. You will be working closely with our different departments to maintain consistency of operations and provide excellent service delivery.

Key Responsibilities:

• Oversee and manage all back-office activities, including Schedule management, updating Curator information, and uploading programs to the archive.
• Perform Routine checks on the Music Dashboard, Mobile app, and various platform.
• Inputting and updating our music database with consistent accuracy and efficiency.
• Managing.
• Handle royalty distribution, broadcast reporting, and financials related to record labels and licensing organizations.
• Manage tech support processes, ensuring timely and effective inquiries and troubleshooting.
• Collaborate with other departments to contain the workflow and our system’s efficiency.
• Prepare and present regular status reports to management.
• Assist in special projects and perform other related duties as required.
• Manage our online shop at ROVR, in terms of referencing, logistics and customer assistance.

Qualifications:

• At least one year of operational experience managing complex data processes
• Ability to work under pressure and adapt to a fast-paced environment and strict deadlines
• Excellent communication and interpersonal skills
• Strong organizational and multitasking skills with a high sense of precision
• Must show genuine knowledge and interest in alternative cultural content, including music and cutting-edge art.
• Ability to work cross-functionally
• Fluent/proficient in English
• Experience in E-commerce management
• Experience with Photoshop and Figma is a plus
• Knowledge or interest in audio technology is a plus