Operations Officer

At HSBC, we’re a trusted international organisation with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories. In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition. Whether you want a career that could take you to the top or in an exciting new direction—we offer opportunities, support and rewards that will take you further.

What you will do:

Operation Officer provides Operations services to HSBC Israel’s corporate banking customers by professional oversight the Operations teams offshore, assuring that the services are provided inline the relevant regulations and risk management.

In this role you will:

• Review operational processes and ensure the processes fit for business needs.

• Provide support to the corporate business, taking ownership on escalations and incidents in a timely manner.

• Support the onshore operational activities.

• Support the bank's risk and control standards including a timely implementation of business and regulatory changes.

• Perform Service Performance Management – monitor the offshore services with the appropriate benchmarks, metrics, reporting to the branch management on efficiency, effectiveness and success measures.

You should apply if you have:

· Relevant academic degree and located in Israel with fluent business English and Hebrew.

· 3-5 years’ working experience in financial services in operation roles.

· Knowledge and experience of risk management and controls in financial services.

· Experience in data analysis and advanced Excel skills.

· Strong communication and conflict management skills.

· Ability to collaborate with colleagues locally and globally, demonstrating proactive approach.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

HSBC has been certified “Top Employer 2024” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Poland and Spain.

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University

• You can work your way and will have a say in when, where and how you and your team flexibly work together

• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices

• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

Diversity and Inclusion is at the heart of our business. Joining HSBC will give you the opportunity to work in a collegiate and supportive environment in which we seek to develop and promote you based on merit.

We provide employees and prospective talent with the support and information they need to perform at their best, make informed decisions about their career and take charge of their own progression based on their career interests.