NOC Team Leader

NESS is looking for a NOC Team Leader for a large Governmental Authority in Jerusalem

The position includes managing a team of controllers of the monitoring center at the Population Authority, ongoing management of the organization's IT infrastructure monitoring systems that will enable monitoring, information analysis, investigation and providing a continuous picture to the management and coordination between the factors, managing incidents in information systems and escalation incidents, providing an initial response to incidents, activating response teams and escalation to the system administrators and third-party factors (suppliers), locating and adding systems for monitoring, managing and controlling work processes, working with the various customers.

The position includes recruitment and personal and professional management of the controller teams working in shifts.

Ongoing work with the operation teams and technicians, reporting to the entire organization about events in the networks in real time.

Requirements:

•Experience and familiarity with monitoring systems

• At least one year of experience as System/Information Networking jobs - mandatory

• Knowledge and familiarity with Networking communication protocols - mandatory

• Experience with CRM systems and Call management - mandatory

• Previous experience in team management - is a significant advantage.

• Previous experience in using API interfaces, HTTP Requests, Web Services is a significant advantage.

• Familiarity with Command and Control (SHOB) systems - an advantage.