NOC Team Leader

Description:

Join Nayax, a leading global fintech innovator (NASDAQ; TASE: NYAX) that is revolutionizing cashless payments, consumer engagement, and business management solutions. With over 1,200 employees across 12 offices worldwide, Nayax offers a diverse and dynamic environment where your work directly impacts the future of global commerce. We foster a culture of innovation, continuous learning, and data-driven decision-making.

We are looking for a NOC Team Leader to drive our operational production environment to excellence and lead a high-performing team supporting our organization. This role is central to the end-to-end business continuity, resilience, and reliability of business processes, enabled by our business services, products, technologies, and production-grade hybrid infrastructure.

The NOC Manager owns 24/7 proactive detection, rapid restoration, and disciplined change and risk reduction to protect the availability of core production services across Nayax's platforms.

The ideal candidate combines strong operational expertise, leadership capabilities, and the ability to guide and grow a team in a complex, fast-paced environment.

The role includes people management and technical ownership, with a strong focus on Operational Excellence.

This is the operational and strategic owner of Nayax's Network Operations Center and Nayax’s operational production environments and systems.

This leader will be responsible for the uptime of the production business services, from onboarding, change management, and daily operations to Detect – Understand – Act proactively to mitigate potential incidents and increase the availability of Nayax’s services.

The NOC Team Leader will report directly to the CIO.

Your key responsibilities will include:

Team Leadership & Strategy

•  Manage, coach, and perform a performance review of a 10-person NOC team across two geographies (IL/UK)
• Own hiring, onboarding, and people decisions for the team
• Report directly to the CIO on NOC performance, risk posture, and capability gaps
• Own and evolve the NOC's strategic framework (mission, pillars, goals, KPIs) and translate it into a working roadmap
• Drive automation and tooling adoption within budget and staffing constraints, identify and quantify operational needs, and translate them into clear requirements for automation and tooling

Incident, Process & Governance

• Own end-to-end P0/P1 incident response across 24/7 coverage
• Enforce mandatory incident management protocol groups
• Design and own NOC operating procedures: monitoring tooling, escalation paths, severity classification, shift handover standards, and on-call structures
•  Run monthly production retrospectives and distribute findings to Infrastructure and R&D leadership

Success in this Role Means:

• The team is engaged, growing, and aligned with organizational objectives
•  Improving business services uptime and other operational KPIs
•  Leading operational excellence across the company (R&D, customer support and others)

What Makes You a Great Fit:

• 4+ years leading a 24/7 operations, NOC, or SOC team, including direct people management
• Proven incident/major-incident management experience (P0/P1 ownership, RCA discipline)
• Experience running distributed teams across time zones (IL/UK or similar)
• Strong stakeholder communication skills
• Fluent Hebrew and English — both mandatory

Nice-to-Have Skills:

• Fintech/payments or other regulated, high-availability environment experience (DORA or equivalent regulatory exposure)

Why Join Nayax

• You'll be responsible for shaping the NOC's strategic framework and tooling roadmap, cross-business and technological units — this isn't a role that inherits a finished playbook.
• Lead with impact — drive operational excellence across a global organization and influence the reliability of mission-critical services.
• Build smarter operations — lead the implementation of advanced monitoring, automation, and operational processes at scale.
• Lead a global team — mentor and develop engineers across Israel and international locations while shaping the future of the NOC function.

Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.

We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.

With more than 1,200 employees across 12 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.

At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.