Customer Success Manager

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About The Team

About the Job:

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About The Team

Come join our team and experience Workday + HiredScore! As a Workday + HiredScore Customer Success Manager, you'll play a pivotal role in ensuring our customers realize maximum value from their Workday + HiredScore investments through comprehensive adoption and value engagements. We prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through regular reviews, we identify achievements and uncover fresh opportunities for success.

Our team brings together a wide range of backgrounds and experiences, all driven by our mission to empower our customers to succeed. We are a global organization spanning North America, EMEA, and APAC.

About The Role

The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday + HiredScore. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs.

Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success!

We’re looking for a highly motivated Customer Success Manager to join our growing team in Israel.

Roles & Responsibilities:

• Focused on high-touch, curated experiences for our most strategic accounts working on engagements with medium to high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey
• Acting as a strategic partner with insights into customer’s objectives and driving product adoption by aligning Workday's features and functionality with customers' overall business needs
• Ability to understand and identify Workday + HiredScores services and offerings and how they help meet customer’s objectives leading to upsell opportunities
• Works on a diverse scope of situations where data analysis requires evaluation of to prioritize and drive resolution
• Acting as a liaison between product management and the customer with a focus on communicating the Workday + HiredScore Roadmap and how this will influence customer activities.
• Collaborating cross functionally with account team members to create a seamless & optimal customer experience
• Creating customer champions and advocates
  
  

About You

Basic Qualifications:

• Minimum of 3-5 years of experience in a customer facing services role (customer success, consulting, or account management) that includes customer growth, adoption and issue resolution at both the business owner and senior leadership levels.
• At least 3-5 years of experience working with enterprise Fortune 500 customers preferably in the HR tech space
• 3-5 years customer management experience in a complex software, B2B or SaaS environment
• Proficiency in English is required and the ability to effectively collaborate with senior individuals is critical
• Passion for and ability to work in a fast-paced, highly ambitious environment with multiple, concurrent priorities.
• Outstanding collaboration and interpersonal skills, and the ability to balance customer priorities while maintaining strong cross-functional relationships internally.
• Results-oriented with a track record for success in delivering business objectives with the ability to self-manage and execute projects from scratch.
• Excellent presentation and project management skills, ability to deliver impactful business reviews
• Willingness to work flexible hours, as needed, with a global team and customer base - later evenings are needed a few times a week to accommodate global clients.
• Bachelor degree or equivalent work experience; Business or Technical degree preferred.
  
  

Other Qualifications:

• Proficiency in additional languages
• Experience working with and global enterprise accounts
• Experience in HR-Tech
  
  

Important skills needed for this role: Manage key customer relationships, critical thinking, data analysis, executive presence, active discovery, working in ambiguity, negotiation, problem-solving, conflict resolution

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!