Service Operations Engineer – 1077

תחום: מערכות מידע

Research and report issues found on the production environments (High Priority Issues)
Provide Tier 3/4 services for support center and third-party integrators
Monitor, and be responsible for the progress of all issues/bugs reported
Interface with various Departments, R&D and Customer Support groups to address product issues in complex environments
Maintain good internal and external customer communication, provide high level of support and minimize escalations to R&D
Prioritize daily missions/tickets and manage critical escalations

דרישות:

Strong understanding of web and web-related technologies and Client/Server applications – Must
2+ years' experience in manual web testing or 3rd/4th level support position –Must
Proven knowledge working with Windows environments
Previous experience in SQL – Must
Bachelor's degree in Computer Science / Software Engineering (or similar)
Experience with Web debugging tools – An advantage
24/7 availability in case of critical issues (on call duty)
Demonstrated experience in a high-pressure environment
Excellent project management skills and ability to manage multiple projects simultaneously
Strong troubleshooting and problem solving skills
Excellent verbal and written communication skills in English
Service Oriented and good communication and interpersonal skills
Team player
Knowledge with the following tools: Jira, TFS, Splunk, New Relic
Hard working, responsible, meticulous, detail-oriented, independent

איזור: גוש דן