Senior Operations Manager

Company Overview: Parametrix is the leading provider of cloud monitoring, modeling, and insurance services. Utilizing proprietary technology to track the availability and performance of cloud-based services globally, collecting millions of data points a day and alerting when outages occur. The data is used to assess and model cloud risk, as well as to underwrite the first-of-its-kind cloud insurance. With offices in New York and Tel Aviv, Parametrix is at the forefront of cloud risk management solutions. 

Position Overview: We are seeking an experienced and hands-on Senior Operations Manager to join our team. The ideal candidate will have a strong background in operations and project management, with the ability to drive and execute strategic initiatives and ad-hoc matters. This role involves collaborating with various stakeholders globally, focusing on business and insurance operations, and overseeing legal and compliance management.

Key Responsibilities:

Compliance and Legal:

• Oversee and manage all compliance and governance-related activities including policy updates, training, licenses, and reporting.
• Ensure all legal and regulatory requirements are met in the US, with Lloyd's market, and Israel, coordinating with external partners and internal teams.
• Serve as the go-to person for audit-related questions.

Operations Across Departments:

• Support, develop and monitor key business and insurance processes, including compliant processes in CRM (quote and bind), and policy issuance. 
• Implement best practices and initiate projects to solve key business bottlenecks.
• Support sales operations and CRM (Salesforce) system projects to align with business and insurance processes.
• Coordinate with legal and finance teams to ensure all processes are compliant, efficient and aligned with the company goals. 
• Deliver monthly reports on company activities and business development for internal and external use.
• Manage cross-company projects in collaboration with internal and external stakeholders.
• Work closely and support founding and management teams on executing strategy and overseeing key initiatives.

HR and Administration:

• Oversee HR legal ops and processes, including supporting company communications. 
• Co-manage administrative, IT operations, and company events, ensuring smooth general operations

Qualifications:

• Proven experience in operations management and project management in a startup company operating in the US
• Bachelor’s degree in law - advantage
• Experience in leading legal and compliance management in the US market - advantage
• Experience in business operations, experience working with Salesforce is preferred
• Proactive, independent, and adaptable 
• Strong leadership and communication skills to drive organizational success
• Ability to manage cross-departmental responsibilities and coordinate with internal and external stakeholders
• Detail-oriented with excellent organizational skills
• Ability to manage multiple projects and tasks simultaneously
• Professional or native proficiency in English is required