Technical Customer Success Manager

Vetric is looking for a talented Technical Customer Success Manager to lead customer relations, represent customer interests and drive business growth in the digital data collection domain. This role is an amazing opportunity to join a growing team and be part of building powerful customer relationships.

Why Vetric?

Vetric is a leading provider of advanced public data API solutions. We stand at the forefront of digital data collection, offering innovative solutions through our powerful API. Our services extend across social networks, contributing significantly to data transparency and integrity. Within a year, we've exceeded industry expectations, achieving remarkable milestones.

Key responsibilities: 

• Customers' point of contact: Serve as the primary contact for customer inquiries and concerns, ensuring a high level of customer satisfaction. Understand customer requirements and communicate effectively with the development team to meet these needs.
• Technical customer success: Manage and resolve technical issues, including the ability to read JSON files, track usage, and derive insights from raw data, converting logs to graphs for informed decision-making.
• Business Growth: Identify growth opportunities within the customer base and execute upsell strategies. Manage multiple opportunities and customer accounts simultaneously, demonstrating agility and the ability to prioritize. Collaborate with the sales team to understand and act upon potential sales opportunities.
• Product growth: Provide feedback to internal teams on how to improve products and services based on customer insights.

Who you are:

• 3+ years of experience in a customer success or technical support role.
• Proven ability to understand and work with log tracking systems such as Logz.io, Kibana, or similar.
• Experience with CRM systems like HubSpot, Salesforce, or others.
• Proficiency in working with APIs, with familiarity using tools like Postman.
• Strong ability to read and interpret JSON files.
• Work experience with web technologies (for example HTTP requests, cookies, HTML and JavaScript) 
• Great English business and technical language communication skills, both oral and written 
• Proven track record of managing customer relationships, identifying sales opportunities, and upselling.
• Independent, proactive, and organized with a strong customer-oriented approach.

Advantages: 

Previous experience with SaaS or B2B products.

Knowledge of structured data interchange formats like XML, as well as querying language like SQL 

Hands-on experience in traffic analysis tools like Fiddler, Wireshark.