Customer Facing IT Expert

How about using your talent to save a life?

Get ready to make an impact at one of the most exciting, fast-growing AI companies 

revolutionizing pool safety worldwide. With over 250,000 swimmers monitored weekly in sport and leisure centers across UK and seven other countries, Lynxight is on a mission to prevent drowning and drive the movement towards smarter, safer aquatic facilities. 

Are you up for the challenge?  

We’re looking for an experienced Customer Facing IT Expert to join our dynamic team. This person will help make water leisure safer and more enjoyable for everyone.

We are located in Yok’neam.

As our customer facing IT expert, you will play a critical role in ensuring the smooth operation of our products on customers’ premises.

Responsibilities:

o Being part of our customer success team, helping our customers save lives using Lynxight technology.

o Working with our customers and our IT partners to plan, install and configure Lynxight hardware and software. (All access is remote)

o Troubleshooting hardware and network connectivity issues to ensure flawless operation.

o Serving as the technical go-to guy for the customer support team.

o Working closely with the R&D teams on constantly improving the product stability and maintainability from both network and software aspects.

o Developing and implementing IT security policies and procedures.

Qualifications:

o Minimum of 3 years of experience as IT manger a product company.

o High proficiency in Linux operating systems and tools.

o Hand on experience in remote support and maintenance of Linux based systems.

o Hands on experience with configuring network equipment such as firewalls, routers, switches, and access points and network diagnostic tools.

o Understanding of Internet application protocols - HTTP, DNS, MQTT, SMTP, etc.

o Understanding of security concepts – HTTPS, etc.

o Proficient in English.

[email protected]