Global IT - Helpdesk Technician

About Qognify

Qognify helps safeguard your world. Providing PSIM (Physical Security Information Management) solutions that mitigate risks, increase security, and optimize operations, Qognify serves thousands of customers worldwide, who place a premium on their physical security. Qognify’s comprehensive portfolio contains Video Management Software and Enterprise Incident Management solutions which optimize outcomes in vertical sectors including transportation, retail, education, finance, logistics, critical infrastructures and smart cities.

Overview Of The Position

Qognify’s Global IT Helpdesk Technician is a position in the IT Services Helpdesk and act as part of the IT Services Team. The team is expected to support the provision of a reliable, up to date and efficient information technology environment.

In this position, you will be expected to respond to user requests for service, to diagnose, categories and prioritize incidents effectively, ensuring as many incidents and requests are resolved at first point of contact using the tools and knowledge sources available, as well as keeping users informed of progress, providing outstanding customer service at every stage.

This position may encompass some infrequent travel to other sites and occasional out of hours support.

Responsibilities:

Qognify’s Global IT Helpdesk Technician is a position in the IT Services Helpdesk and act as part of the IT Services Team. The team is expected to support the provision of a reliable, up to date and efficient information technology environment.

In this position, you will be expected to respond to user requests for service, to diagnose, categories and prioritize incidents effectively, ensuring as many incidents and requests are resolved at first point of contact using the tools and knowledge sources available, as well as keeping users informed of progress, providing outstanding customer service at every stage.

This position may encompass some infrequent travel to other sites and occasional out of hours support.

Requirements:

• Bachelor’s degree in Computer Science or equivalent.
• 2-4 years of IT Service / Help Desk / R&D Support experience.
• Hands on experience installing and troubleshooting hardware and software, personal computers, and servers.
• Experienced with deployment and configuration of Windows and Windows Server operating systems.
• Experience with deploying and troubleshooting the Microsoft 365 applications suite.
• Experience with managing Active Directory, Group policy, Access rights.
• Prior experience with: Networking, DNS, SMTP, VPNs.
• Prior experience utilizing a ticket tracking system, managing software and hardware assets.
• Experience with administration / troubleshooting of virtualization technologies
  
  

• Experience with administration / troubleshooting of Backup and Storage systems – Advantage.
• PowerShell scripting capabilities - Advantage.
• MCSA or equivalent - Advantage.
• Team Player, Communicate effectively in a team-oriented environment.
• Ability to deliver excellent customer service and work collaboratively with others.
• Must have outstanding oral and written communication (Both English and Hebrew) and customer service skills.