24/7 Monitoring and Technical Support

Do you want to make an impact? NSO Group provides vetted government agencies with cutting-edge technological solutions designed to prevent and investigate terrorism and crime. Our talented research and development teams are constantly exploring new technologies and developing solutions for the next challenge in this dynamic, ever-changing market. Want to join us in making a difference (and have a lot of fun along the way)? Apply now

As a 24/7 Monitoring and Technical Support you will:

• Work in shifts 24x7, including weekends and holidays
• Handle day-to-day production issues
• Provide clients with a professional and friendly first point-of-contact for all incidents
• Continuously develop and improve the team’s service and processes
• Perform preventive maintenance
• Troubleshoot and debug technical incidents

If you have:

• At least 1 year of experience as a technical support, NOC, or customer service representative, or a similar role
• Knowledge in UNIX systems & CCNA level networking – must
• Fluency in English, good writing and communication skills
• Ability to multitask under pressure and remain focused
• Strong analytical skills and able to collect and interpret data from various sources
• Knowledge in Windows services and logs
• Knowledge of programming languages like SQL, Oracle, R, MATLAB, and Python.
• Basic knowledge in Virtualization (VMware)

Join NSO Group and make a difference!

https://www.nsogroup.com/job/noc-technical-support-and-monitoring/