Help Desk Team Leader

Do you want to make an impact? NSO Group provides vetted government agencies with cutting-edge technological solutions designed to prevent and investigate terrorism and crime. Our talented research and development teams are constantly exploring new technologies and developing solutions for the next challenge in this dynamic, ever-changing market. Want to join us in making a difference (and have a lot of fun along the way)? Apply now

As a Help Desk Team Leader, you will:

• Manage the help desk team and evaluate performance
• Provide hands-on technical support, troubleshooting a variety of issues related to hardware, software, and network systems
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas of improvement
• Ensure customer service is timely and accurate on a daily basis
• Develop daily, weekly and monthly reports on help desk team’s productivity
• Recruit, train and support help desk representatives and technicians
• Coordinate with other IT departments to resolve complex issues and improve service delivery

If you have:

• 2-3 years of technical and managerial experience as a team leader
• Proven ability to troubleshoot, diagnose and resolve technical issues
• Strong technical knowledge of computer systems, networks, and software
• Customer-service oriented with a problem-solving attitude
•  Excellent written and verbal communications skills
• Team management skills

It would be great if you also have:

• Experience in configuring and troubleshoot multiple OS environments (Windows, MacOS, Linux)

Join NSO Group and make a difference!

https://www.nsogroup.com/job/help-desk-team-leader/