Help Desk Specialist

Do you want to make an impact? NSO Group provides vetted government agencies with cutting-edge technological solutions designed to prevent and investigate terrorism and crime. Our talented research and development teams are constantly exploring new technologies and developing solutions for the next challenge in this dynamic, ever-changing market. Want to join us in making a difference (and have a lot of fun along the way)? Apply now

As a Help Desk Specialist, you will:

• Handle technical support cases in-person and remotely via phone, chat or email
• Take part in the development of internal knowledge base through written documentation and maintenance of existing processes and procedures
• Work with senior level admins to determine and resolve high-level problems
• Research, self-study, and maintain proficiency in all areas related to IT technology
• Work independently, and with a team

If you have:

• At least 2 years of experience as a Help Desk Specialist /Technical Support/PC technician in a large company or IDF
• At least 2 years of experience in Microsoft products: Office, AD, etc.
• Proven Experience in PC/Laptop imaging and deployment tools.
• Proven ability to troubleshoot, diagnose and resolve basic technical issues
• Customer-orientation and ability to work well under pressure
• Strong multi-tasking skills

It would be great if you also have:

• Experience in configuring and troubleshooting multiple OS environments (Windows, MacOS, Linux)
• Proven experience with mobile device management systems

Join NSO Group and make a difference!

https://www.nsogroup.com/job/help-desk-specialist/