Senior Robotics Field Service Engineer

Careers that Change Lives

We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation.

Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.

Come strengthen your specialized skills and enhance your expertise.

We’ll support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way that’s best for you. Together, we can confront the challenges that will change the face of healthcare. Join us for a career that changes lives.

The Robotics Field Service Engineer is responsible for all aspects of equipment support performed at customer sites or before delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This will include, pre-installation checks, system installation/commissioning, planned maintenance, troubleshooting, assessment and breakdown repair.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

• The Robotics Field Service Engineer is the main contact point with the local customers and the local commercial team for all Service & Repair related questions.
• Lead and execute installations and commissioning of new equipment.
• Perform preventive maintenance as per service manual checklist. Perform appropriate testing to confirm system functionality according to the manufacturer’s specifications.
• Attend breakdown calls and perform repairs and troubleshooting independently.
• Support future product integrations by performing upgrades and or configuration updates to existing and future Surgical Robotic products.
• Provide testing and validation support & data to the Global Service organization, as applicable.
• Assist in technical support for users of Robotic system. This will include phone & remote support for users and technical staff.
• Drive the escalation process to resolve customer issues.
• Collaborate with other field service engineers to troubleshoot difficult service activities.
• Travel to sites to work as a member of the local team to provide efficient repair/installation support.
• . Performs technical activities requiring considerable judgment and may have ownership of minor projects
  
  

Must Haves

• Bachelor's degree required – Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience. Good knowledge of troubleshooting methods/skills and capital equipment control
• Strong analytical and problem-solving skills that are balanced with speed and effectiveness.
• Effective verbal and written English communication skills
• A very respected Team player with strong interpersonal skills
• Excellent at managing in stressful situations including commercial/sales discussions.
• Available to travel domestically and internationally & work outside of core office hours.
  
  

Nice to Haves

• In-depth experience with medical devices for a minimum of 3 years
• Requires complete and broad knowledge of operational systems, techniques and practices typically gained through extensive experience and/or education
• Effective presentation and negotiation skills
  
  

We Offer

We offer a competitive salary and benefits package to all our employees:

• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Skills Lab
• Employee Assistance Program and Recognize! (our global recognition program)
  
  

Our Commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

About Medtronic

Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary.

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