Service Desk Agent

The Service Desk provides technical support for remote users and processes via incoming calls, chat, and self-service tickets.

Working days & hours: Sunday – Thursday, 7:30 – 17:00 on 9 hours shift

Location: Ramat Hachayal, Tela Aviv, Dvorah Haneviah, 128

Job Requirements

Experience

• At least 1-2 years' technical support experience in medium/large organization-Advantge
• Working with ServiceNow (ticketing and knowledge)-Advantge
• Customer service oriented

Languages

• Hebrew – Native language; English – High level of speaking and writing

What you will do :

PC Support

• PC troubleshooting: Windows OS, Office 365, drivers…
• Printers support (mapping, printer queue…)
• Basic network troubleshooting (Wi-fi, LAN, VPN)

Mobile devices support

• Managing and configuring Mobile devices
• Troubleshooting
• Experience in iOS environment

User support

• Active Directory / Identity management
• Permissions

Conference

• Meeting room – operation and basic troubleshooting

Operation

• ServiceNow ticket management (Incident & Request)
• ServiceNow knowledge management & documentation
• Working with define SLA and KPI's