Strategic Client Director

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,500 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)

We are actively seeking a Strategic Client Director. This position is based remotely in Israel.

Position Summary

This high-profile position is responsible for helping large strategic Rimini Street clients drive the most value from their existing SAP and/or Oracle solutions by representing the client’s business goals across Rimini Street lines of business and geographies. This position will play a key role in the development and delivery of programs that drive overall value and satisfaction for Rimini Street clients. This role reports to Senior Director, Client Success.

Essential Duties & Responsibilities

• Badged proactive strategic client management for large strategic clients
• Assure excellent client satisfaction through regular client interactions to build loyalty, create advocacy, ensure renewals and expand the Rimini Street support footprint within the client account
• Ensure client retention and to help secure the annual support renewal. Includes developing retention strategy, retention content including ROI models and proposals and driving retention sales execution
• Identify and develop executive relationships and leverage these relationships for executive references, marketing assets, and analyst interviews/events
• Provide ongoing proactive client management through regular business reviews, executive engagement, and regular client communications
• Single point of accountability, for non-technical issues, to provide improved coordination of all Rimini Street resources from onboarding through entire customer lifecycle relationship
• Assist with pre-sales as the expert on the Rimini Street client experience
• Provide pre-sales expertise on the client onboarding process, ongoing client management and client communications
• Understand client’s business goals and technology strategy as it impacts the systems Rimini Street supports
• Help clients drive the most value from their current solutions by providing strategies to help them remain on their existing application releases for as long as it makes sense for their business
• Create account plans, retention strategies and conduct regular reviews with client to secure current client intelligence
• Maintain up-to-date client information in Salesforce.com and other systems
• Manage the overall onboarding process. Lead the process and manage internal teams and their execution
• Establish executive relationships, drive client communications and build foundation for long term client retention
• Secure client sales and marketing referenceability, drive client participation in select marketing programs, events, interviews, etc.
• Additional job related duties and responsibilities that may be assigned from time to time
  
  

Education

• Practical Engineer / Bachelor’s degree required;
• Master’s degree/MBA a plus
  
  

Location

• Remote - Israel
  
  

Experience

• Knowledge of the software support market with 10 or more years in high tech client relationship management, sales/consulting, business and/or development/strategy
• Specific experience with SAP and/or Oracle Application solutions is required
• Proven track record in helping clients leverage their IT solutions to meet business goals
• Proven record of accomplishment in conceiving and delivering new client loyalty strategies and programs that have a significant impact on client retention
• Developed successful C-level relationships by providing strategic guidance and direction to past clients on upgrade, migration, and implementation projects
• Driven high client satisfaction rates with client engagement and personal communication strategies
• Increased client preference, client footprint and lifetime value for said vendor
• Experience in software support and helping to drive support renewals
• Beneficial to have been responsible for client renewals and increasing size of client services footprint
• Application implementation and/or upgrade software experience a plus
• Experience in consulting sales, services sales, or support sales is a plus
  
  

Qualifications & Skills

• Knowledge of SAP and/or Oracle support programs and implementation/upgrade fundamentals is essential
• Demonstrated ability to provide customer service to large strategic accounts
• Ability to analyze customer technology strategy to identify potential risks and develop mitigation strategies
• Working knowledge of SAP and/or Oracle and associated software support infrastructure
• Excellent verbal/written communication skills and ability to develop and present to client executive level leadership and key client stakeholders is required
  
  

Desired Qualification

• Experience in enterprise client management, services sales, business development, ERP support or software services strategy preferred
• Complex project management experience for multi-product, multi-country solutions. - Working knowledge of SAAS and Cloud computing
  
  

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company
• We dream big and innovate boldly.
  
  

• Colleagues
• We work with extraordinary people who create a culture of mutual respect and collaboration.
  
  

• Clients
• We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
  
  

• Community
• We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
  

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/
  
  

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.